SHIPPING & RETURNS

 
 

Shipping Information

Coffee is shipped via either USPS First Class, USPS Priority or USPS Priority Express.

First Class and USPS Priority have a stated estimated shipping time of 1-5 days, while USPS Priority Express offers a 1-2 day expedited service.

Easy Returns & Exchanges

At Low Pigeon, our goal is to provide our guests with impeccable service, the highest quality goods, and of course, delicious coffee. We want you to be happy with your Low Pigeon experience, so we strive to make sure our return policies reflect that.

Whole Bean Coffee - Coffee is perishable and our whole beans are roasted to order, so we're unable to accept returns on coffee. But don't worry—we're here to help! If there was an error with your order, please contact us at wholesale@lowpigeon.com within 30 days of your purchase. If you were dissatisfied with your coffee, our expert Customer Support team will help you track down your soon-to-be favorites. 

Everything Else - If you are dissatisfied with your order in any way, don’t hesitate to reach out to our Customer Support team about a return or exchange within 30 days of purchase. It's easy—just email us at wholesale@lowpigeon.com.